IT AS A SERVICE

We manage the risk and accelerate the business

TCTS - Expert technical support

Today’s organizations must be able to support a remote workforce, enable communication on any device, scale capacity quickly—and do it all while keeping costs manageable. Unfortunately, many organizations are still operating on legacy, on-premises collaboration solutions that make these objectives nearly impossible to achieve.

 Moving to a next-gen collaboration platform can be daunting; we are here to help you chart your path. Whether you need a phased approach or a full-scale migration, we offer a vendor- agnostic methodology that ensures you choose the right solution, feature set and collaboration strategy for your business. The Itaas provider can be an internal IT organization or an external IT services company.

it as a service

1.LEVERAGE TOP-TIER VENDORS

Deploy cloud collaboration solutions from market leaders like Avaya, Cisco, Microsoft and RingCentral for features like messaging, video, conference calling, content sharing, presence, and mobility.

2.RECEIVE AUTOMATIC UPDATES

Many cloud collaboration solutions push out automatic feature updates, meaning you will always have the most up-to-date functionality.

3.NETWORKING & MOBILITY-AS-A-SERVICE

Today, IT consumption increasingly revolves around the cloud and mobility—but legacy network infrastructure was not constructed with these developments in mind. Inflexible, on- premises networks that offer limited control prevent organizations from getting the most out of cloud deployments, as application performance may suffer from bandwidth constraints and monthly usage costs can vary significantly.

With deep expertise in all aspects of networking and mobility-as-a-service, we help you choose the right technologies and vendors to help you build a next-gen network that offers optimal performance at a manageable price. Whether you are looking at software-defined networking or bandwidth-on-demand services, our engineers are up to speed on the most bleeding-edge networking technologies.

4.CONTACT CENTER-AS-A-SERVICE

Legacy, on-premises contact center solutions limit scalability; require organizations to maintain costly hardware, and require upfront capital expenditures that may not be aligned with their capacity needs. Many of these solutions also have limited feature sets, making it difficult for contact centers and their representatives to perform optimally.

A migration to a cloud-based contact center can be an intimidating prospect, so we work with you every step of the way through discovery, planning and deployment stages. With cloud expertise across the entire IT stack, we take a holistic view of your environment to help you chart a roadmap to the cloud and ensure your contact center is integrated optimally with other technologies like UC or CRM solutions.

5.SCALE ON DEMAND & CONTROL COSTS

Cloud-based contact center solutions allow organizations to ramp up quickly for seasonal requirements or any unexpected capacity needs.

Simplify your billing structure and make more accurate budget projections by taking advantage of predictable monthly fees via a pay-per-use model.

6.REDUCE CAPEX

Remove the need for large hardware purchases that create budget restrictions and free up resources for strategic investments that future-proof your organization

Improve Application Performance

Leverage bandwidth-on-demand to ensure applications perform optimally, providing your users and customers with a better experience.

7.COMMUNICATE ON ANY DEVICE

Today’s top collaboration-as-a-service solutions are optimized for multiple devices, enabling seamless communication in a BYOD and remote world.

8.BUILD PERSONALIZED EXPERIENCE

Create interactive experiences with multi-channel communication (chat, voice, text, and email).